Last updated: September 19, 2026
1. General Information
GOAT Card is a digital membership service provided through the GOAT Card Digital Membership Platform.
The service provides customers with a personal digital membership card that gives access to privileges, discounts, special offers, and other benefits provided by participating GOAT Card partners.
GOAT Card is a digital service. No physical card or physical product is delivered as part of the membership.
2. Order Confirmation and Activation
A GOAT Card order is considered confirmed after successful payment confirmation.
Upon successful payment confirmation:
The digital GOAT Card is created;
The membership becomes active;
The applicable membership period begins;
The customer is assigned the corresponding membership status;
The digital GOAT Card, including its personal card number and QR code, becomes available through the customer's account.
The membership period begins from the moment successful payment is confirmed.
3. Digital Delivery Policy
GOAT Card is delivered exclusively in digital form.
No physical shipping or delivery is provided.
Delivery of the service occurs electronically through the activation and availability of the digital GOAT Card in the customer's account following successful payment confirmation.
The customer is responsible for providing accurate information and maintaining access to the account associated with the purchase.
4. Membership Purchases and Renewal
GOAT Card memberships are purchased as one-time transactions and do not automatically renew.
Customers may purchase an additional membership period to extend an existing GOAT Card.
If an additional membership period is purchased while an existing GOAT Card is active, the newly purchased period is added to the existing membership expiration date.
Membership prices may vary depending on the country or region of purchase and may change for future purchases or extensions.
A price change does not affect a membership period that has already been successfully purchased and paid for.
5. Cancellation Policy
GOAT Card is a digital service that is activated following successful payment confirmation.
If an order has not yet been successfully activated or delivered, the customer may contact GOAT Card to request assistance or cancellation.
Once a GOAT Card membership has been successfully activated and made available to the customer, cancellation does not automatically entitle the customer to a refund.
Any cancellation or refund request will be handled in accordance with this Policy and applicable law.
6. Refund Policy
Because GOAT Card is a digital membership service that is activated following successful payment confirmation, payments for successfully activated memberships are generally non-refundable, except where otherwise required by applicable law or expressly provided in this Policy.
A refund will generally not be provided solely because:
The customer did not use the GOAT Card during the membership period;
The customer changed their mind after the membership was activated;
The customer did not use available partner privileges;
A particular participating partner left the GOAT Card network;
A partner changed the amount, type, availability, or conditions of a privilege;
The composition of the GOAT Card partner network changed during the membership period.
This Policy does not limit any mandatory consumer rights or refund rights that cannot legally be excluded under applicable law.
7. Technical Issues and Service Restoration
If a technical issue prevents a customer from receiving, accessing, activating, verifying, or using their GOAT Card, the customer should contact GOAT Card through the online chat available on the website or by email at info@goat-card.com.
GOAT Card will investigate the reported issue and, where reasonably possible, attempt to restore access to the service, activate or restore the membership, correct the digital card, or otherwise resolve the technical problem.
Our primary objective in the event of a technical issue is to restore the purchased service and allow the customer to use their GOAT Card for the membership period purchased.
8. Refunds for Unresolved Technical Issues
If successful payment has been confirmed but, due to a verified technical issue, GOAT Card is unable to create, activate, restore, or otherwise provide the purchased membership after reasonable attempts to resolve the issue, the customer will be eligible for a refund of the amount paid for the affected membership.
Before issuing a refund, GOAT Card may verify the payment, account information, membership status, and circumstances of the technical issue.
A refund under this section applies where the purchased digital membership cannot reasonably be provided or restored due to a verified technical problem.
9. Payment-Related Issues
If a payment is charged or confirmed but the GOAT Card is not activated, the customer should contact GOAT Card through the online chat or by email and provide sufficient information to identify the transaction.
GOAT Card will verify the transaction and membership status and take appropriate steps to activate or restore the purchased membership.
If the transaction is successfully verified but the purchased membership cannot be provided or restored due to a verified technical issue, the refund provisions described in this Policy will apply.
If a payment is declined, cancelled, reversed, or otherwise not successfully completed, a GOAT Card membership may not be activated.
10. Duplicate or Incorrect Payments
If a customer believes that the same GOAT Card purchase was charged more than once due to a payment or technical error, the customer should contact GOAT Card for verification.
If GOAT Card confirms that an unintended duplicate payment occurred, the duplicate transaction may be refunded or otherwise corrected as appropriate.
GOAT Card may request transaction information reasonably necessary to investigate the payment.
11. Partner Privileges and Offers
Privileges, discounts, special offers, and other benefits available through GOAT Card are provided by participating partners and are subject to the individual terms and conditions of those partners.
Each participating partner independently determines the amount or type of privilege, eligible products or services, whether the privilege applies to the entire bill or only specified products or services, exclusions, usage conditions, and other applicable restrictions.
Unless otherwise stated in the terms of a specific partner, an active GOAT Card may be used multiple times during its valid membership period.
Participating partners may change their privileges and conditions over time, and the GOAT Card partner network may also change.
A change to an individual partner privilege or to the composition of the partner network does not automatically create a right to a refund, except where otherwise required by applicable law.
12. Partner-Related Issues
If a participating partner refuses to provide a privilege that is displayed as available to an eligible GOAT Card member, the customer may report the issue to GOAT Card through the online chat or by email.
GOAT Card will review the circumstances and may contact the participating partner to investigate the issue.
If the issue was caused by a technical error, GOAT Card will seek to resolve the technical issue where reasonably possible.
If a participating partner repeatedly fails to provide valid published GOAT Card privileges without a legitimate reason, GOAT Card may remove that partner from the GOAT Card network.
A dispute with an individual participating partner does not automatically entitle the customer to a refund of the GOAT Card membership.
13. Refund Processing
Where a refund is approved, GOAT Card will initiate the refund using an available and appropriate payment method, which may include the original payment method where supported by the applicable payment provider.
The time required for a refund to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution involved in processing the transaction.
GOAT Card is not responsible for processing delays caused by banks, card issuers, payment providers, or other financial institutions after a refund has been successfully initiated by GOAT Card.
14. Contact and Support
For questions regarding an order, payment, cancellation, refund, technical issue, partner issue, or GOAT Card membership, customers may contact GOAT Card through the online chat available on the website or by email.
GOAT Card
Email: info@goat-card.com